On the Job, Nursing Mothers Find a 2-Class System

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September 1, 2006 / New York Times
On the Job, Nursing Mothers Find a 2-Class System By JODI KANTOR

When a new mother returns to Starbucks' corporate headquarters in Seattle
after maternity leave, she learns what is behind the doors mysteriously
marked "Lactation Room."

Whenever she likes, she can slip away from her desk and behind those doors,
sit in a plush recliner and behind curtains, and leaf through InStyle
magazine as she holds a company-supplied pump to her chest, depositing her
breast milk in bottles to be toted home later.

But if the mothers who staff the chain's counters want to do the same, they
must barricade themselves in small restrooms intended for customers,
counting the minutes left in their breaks.

"Breast milk is supposed to be the best milk, I read it constantly when I
was pregnant," said Brittany Moore, who works at a Starbucks in Manhattan
and feeds her 9-month old daughter formula. "I felt bad, I want the best for
my child," she said. "None of the moms here that I know actually
breast-feed."

Doctors firmly believe that breast milk is something of a magic elixir for
babies, sharply reducing the rate of infection, and quite possibly reducing
the risk of allergies<http://topics.nytimes.com/top/news/health/diseasesconditionsandhealthtopics/allergies/index.html?inline=nyt-classifier>,
obesity<http://topics.nytimes.com/top/news/health/diseasesconditionsandhealthtopics/obesity/index.html?inline=nyt-classifier>,
and chronic disease later in life.

But as pressure to breast-feed increases, a two-class system is emerging for
working mothers. For those with autonomy in their jobs — generally,
well-paid professionals — breast-feeding, and the pumping it requires, is a
matter of choice. It is usually an inconvenience, and it may be an
embarrassing comedy of manners, involving leaky bottles tucked into
briefcases and brown paper bags in the office refrigerator. But for
lower-income mothers — including many who work in restaurants, factories,
call centers and the military — pumping at work is close to impossible,
causing many women to decline to breast-feed at all, and others to quit
after a short time.

It is a particularly literal case of how well-being tends to beget further
well-being, and disadvantage tends to create disadvantage — passed down in a
mother's milk, or lack thereof.

"I feel like I had to choose between feeding my baby the best food and
earning a living," said Jennifer Munoz, a former cashier at Resorts Atlantic
City Casino who said she faced obstacles that included irregular breaks and
a refrigerator behind a locked door. She said she often dumped her milk into
the toilet, knowing that if she did not pump every few hours, her milk
supply would soon dwindle.

The casino denies discouraging Ms. Munoz from pumping. "We have policies and
procedures in place to accommodate the needs of all of our employees," Brian
Cahill, a Resorts spokesman, said.

Nearly half of new mothers return to work within the first year of their
child's life. But federal law offers no protection to mothers who express
milk on the job — despite the efforts of Representative Carolyn B.
Maloney<http://topics.nytimes.com/top/reference/timestopics/people/m/carolyn_b_maloney/index.html?inline=nyt-per>,
Democrat of New York, who has introduced such legislation. "I can't
understand why this doesn't move," she said. "This is pro-family,
pro-health, pro-economy."

Meanwhile, states are stepping in. Twelve states have passed laws protecting
pumping mothers — Oklahoma's law, the newest, will take effect in November.
But like Oklahoma's, which merely states that an employer "may provide
reasonable break time" and "may make a reasonable effort" to provide
privacy, most are merely symbolic.

Public health authorities, alarmed at the gap between the breast-feeding
haves and have-nots, are now trying to convince businesses that supporting
the practice is a sound investment. "The Business Case for Breastfeeding,"
an upcoming campaign by the Department of Health and Human
Services<http://topics.nytimes.com/top/reference/timestopics/organizations/h/health_and_human_services_department/index.html?inline=nyt-org>,
will emphasize recent findings that breast-feeding reduces absenteeism and
pediatrician bills.

In corporate America, lactation support can be a highly touted benefit,
consisting of free or subsidized breast pumps, access to lactation
consultants, and special rooms with telephones and Internet connections for
employees who want to work as they pump, and CD players and reading material
for those who do not. According to the nonprofit Families and Work
Institute, a third of large corporations have lactation rooms.

Even without these perks, professional women can usually afford a few months
of maternity leave during which to breast-feed. When they return, they can
generally find an office for the two or three 20-minute sessions per workday
typically necessary. Even bathrooms — the pumping spots of last resort — are
more inviting at an accounting firm than in a fast-food restaurant.

Wealthier women can spend their way out of work-versus-pumping dilemmas,
overnighting milk home from business trips and buying $300 pumps that
extract milk quickly, along with gizmos that allow them, in what seems like
a parody of maternal multitasking, to pump while driving to and from work.

In contrast, said Dr. Lori Feldman-Winter, an associate professor of
pediatrics<http://topics.nytimes.com/top/news/health/diseasesconditionsandhealthtopics/pediatrics/index.html?inline=nyt-classifier>at
the University
of Medicine and Dentistry of New
Jersey<http://topics.nytimes.com/top/reference/timestopics/organizations/u/university_of_medicine_and_dentistry_of_new_jersey/index.html?inline=nyt-org>and
a member of the American
Academy of Pediatrics<http://topics.nytimes.com/top/reference/timestopics/organizations/a/american_academy_of_pediatrics/index.html?inline=nyt-org>'
committee on breast-feeding, her patients cannot afford a basic $50 breast
pump — an investment, she said, that "could prevent a lifetime of diseases."
The academy urges women to breast-feed exclusively for six months and to
continue until the child turns 1.

Many of her patients learn about breast-feeding through the government
nutrition<http://topics.nytimes.com/top/news/health/diseasesconditionsandhealthtopics/diet/index.html?inline=nyt-classifier>program
Women, Infants, and Children, which distributes nursing literature
to four million mothers, and also provides classes and lactation
consultants.

Because of this and similar efforts, 73 percent of mothers now breast-feed
their newborns, according to the Centers for Disease Control and
Prevention<http://topics.nytimes.com/top/reference/timestopics/organizations/c/centers_for_disease_control_and_prevention/index.html?inline=nyt-org>.
But after six months, the number falls to 53 percent of college graduates,
and 29 percent of mothers whose formal education ended with high school. In
a study of Oklahoma mothers who declined to breast-feed, nearly a third
named work as the primary reason. Others, like Ms. Moore of Starbucks, find
the early days of breast-feeding frustrating, and their impending return to
work means they have little incentive to continue.

"Sometimes my co-workers will sneak in two or three
smoking<http://topics.nytimes.com/top/news/health/diseasesconditionsandhealthtopics/smoking/index.html?inline=nyt-classifier>breaks"
before she can steal away to pump, said Laura Kruger Rowe, who works
at a Starbucks in Rochester.

The company, known for its generous benefits, has no breast-feeding policy,
but will "work with partners to accommodate their needs on a case-by-case
basis," said Valerie O'Neil, a spokeswoman.

As at Starbucks, the gap between working mothers can play out within a
single organization. At many law firms, lawyers can pump in their offices,
while secretaries use bathroom stalls; in the Army, which also has no policy
on the matter, officers are less likely to encounter problems than enlisted
soldiers, who have less autonomy and a more complex chain of command.

"They're scared to death to even talk to their employers," Dr. Barbara L.
Philipp, an associate professor of pediatrics at Boston
University<http://topics.nytimes.com/top/reference/timestopics/organizations/b/boston_university/index.html?inline=nyt-org>School
of Medicine, said of the housekeepers and fast-food servers whose
children she treats. They may fear the kind of harassment that Laura Walker,
a former server at a Red Lobster restaurant in Evansville, Ind., said she
faced.

According to the complaint Ms. Walker filed with the Equal Opportunity
Employment Commission, the restaurant ignored a note she brought from her
nurse explaining her need to pump. The managers cut her hours, assigned her
to the worst tables and ridiculed her — for instance, jiggling the
restaurant's milk containers and joking that they were for her. Eventually
Ms. Walker's milk ducts clogged, landing her in the hospital with mastitis.

Officials of the restaurant chain said they did assist Ms. Walker.

"We at Red Lobster work with all new mothers to accommodate their needs so
they can take care of their child," said Wendy Spirduso, a spokeswoman.
"That occurred multiple times in this case," she said, declining to go into
detail because of a confidential settlement Ms. Walker reached with the
company.

Shortly after Marlene Warfield, a dental hygienist in Tacoma, Wash., began
pumping on the job, she said her boss wore a Halloween costume consisting of
a large silver box — his interpretation of a pump, perhaps — with a cutout
labeled "insert breast here." When he instructed Ms. Warfield to leave her
pump at home, she said, she quit her job— and consulted the local human
rights commission, which found nothing illegal about the dentist's actions.

In contrast, higher-paid women can often pump without anyone knowing — or
with everyone knowing. Nina Wurster, who works in human resources for the
Advisory Board, a consulting group in Washington, conducts phone interviews
from the lactation room. "I just say, sorry about the background noise and I
keep going," she said. But breast-feeding is now so accepted in white-collar
circles that some women are completely matter-of-fact about it, pumping
right in their open cubicles.

"It's been great," said Melany Richmond, an electrical engineer at Zilog, a
semiconductor company, in Bellevue, Wash. "I put a little sign up — it says
'Do Not Disturb,' with a little 'Moo' on the bottom."

Pumping breast milk has one benefit that cannot be quantified: it makes
working mothers feel less guilt-ridden about leaving their children. "There
is a lot of satisfaction in knowing I am doing right by him," Ms. Wurster
said of her son, James.

Dr. Philipp recalled a small furor about whether Jane Swift, the former
governor of Massachusetts who gave birth to twins, would breast-feed after
returning to work.

"That's a great thing to do, but she had her own office and could set her
own schedule," Dr. Philipp said. "The one I want to know about is the lady
cleaning her office."

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